TERMS AND CONDITIONS
GENERAL
The website is operated by LUSHBEDSDIRECT (referred to as us, we, the company or LUSHBEDS As a user of this website (referred to as the buyer, your, you), are agreeing to be bound by these terms and conditions by using the website including any transactions you make. The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.
If you do not agree with any of these terms, you are prohibited from using or accessing this site. We reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting the Terms of Use you agree to be bound by the above modifications or updates. Please note that these Terms and Conditions do not affect your statutory rights.
Goods referred to as items, beds, mattresses, orders and products.
PRICE AND PAYMENTS
If additional shipping charges exist, are mentioned in the Delivery Policy and Postal Codes Delivery. We reserve the right to amend any prices for goods without being responsible for any forms of loss. All prices are inclusive of delivery, depending on the postcode as for some areas (postcodes) a charge applies. Some areas we regretfully do not deliver to. Please check before making a purchase as these are NOT CALCULATED at the checkout.
We do not offer any VAT returns or VAT refunds. The total price payable for all items ordered will be debited from the bank provided by you when you place the order. If we do not accept the order see below, we will refund the total amount you paid. When you are paying by card, all billing information given must match that held by the bank that has issued this card. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will be processed once the payment has been authorised and we have accepted the order.
ORDER ACCPETANCE AND CONTRACT
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.
All orders are subject to acceptance. All images displayed are indications of the product; some items may have small variations in ticking and colour, usually as a result of different screen resolutions. Fabric samples are available to purchase. If you have difficulty placing an order, please contact our sales team who will assist you.
We reserve the right not to accept any order if:
We have insufficient stock to deliver the goods.
We do not deliver to your area.
One or more of the products ordered was incorrectly described or priced on the website.
Payment is not authorised.
Upon accepting your order, a confirmation email will be sent. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, we will always try to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account.
CANCELLATIONS OR ALTERATIONS TO THE ORDER
Should you change your mind about your purchase we have a 24 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. If the order is cancelled, we will refund the value of products within 14 days. Refund will only be given on original payment method - no exception will be made.
If you wish to make any changes to your order, it must be done within the 24 hour cooling off period. Again this must be written or verbal communication. Unless otherwise a fee may apply as all beds are MADE TO ORDER ONLY.
RETURNS
Each bed and mattress is bespoke and made to order, therefore non returnable. We do not accept returns on items simply unwanted or as change of mind, Please read the Returns Policy available. Under certain circumstances you can return the bed strictly in the ORIGINAL PACKAGING. RETURNS COST WILL NOT BE COVERED BY US. You must arrange for the goods to reach our warehouse at your own cost. Upon receiving the items we will inspect for any damages and refund accordingly.
It is your responsibility to make sure that the product will fit all stairs, passages, doors, etc. until it reaches the room where you will keep it. Also make sure there will be enough space for the (assembled) product to fit in that room. Check this Measuring Guide and the dimensions on the product pages for more information. If the product doesn't fit, we will not accept returns. You should call our customer services team if any information isn't listed. Please carefully read the full Returns Policy including cancellations.
FAULTY/DAMAGED GOOD
If the item you receive is damaged or faulty due to manufacture fault please notify us by call or email and we WILL exchange or refund this for you provided the buyer adheres to the clauses below.
1.The buyer must check ALL BEDS on delivery.
2. The buyer must notify us by email within 24 hours day of receiving the damaged items alongside proof of purchase and provide photographic evidence. We cannot be held liable for any claims of damaged items after this period.
In the absence of such notification, the company excludes all liability in respect of any defects or shortages. Any goods which the customer believes are damaged or defective must be retained together with the packaging.
All beds are sold for self assembly, before assembly or contracting any third parties to assemble, please check all fittings/components parts are present as no liability can be taken for additional costs incurred due to missing/damaged items or parts.
This does not affect your statutory rights
DELIVERIES
All deliveries are to GROUND FLOOR only.
Please Note: If we have tried to deliver to you once free of charge and for any reason you miss the delivery date/time, it will result in a charge of £50 . we will attempt to deliver again on another date however this will concur a fee.
Please note if there are any delays, you will be notified by the driver. We shall not be liable for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.
We do not accept any blame or liability for customers removing or disposing of old goods - we advise to only dispose of any old goods after the delivery of the new goods.
Adverse weather conditions may delay your delivery however we will always keep you informed. We endeavour to meet all estimated delivery times, however, very occasionally there may be delays due to busy periods such as seasonal sales as well as postal/carrier delays, traffic delays, logistics and/or bad weather conditions. We will not be held liable for any delays or failure to comply with our obligations if the delay or failure arises from any causes beyond our and our Delivery Partners’ reasonable control.
In the unlikely event of damage being caused to your property by the couriers, we will not accept responsibility for any damages or expenses.